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Ukraine's Ministry of Revenue and Duties has presented to the public a new analytical division, the Monitoring Center, which exercises internal control over the quality of services provided to taxpayers at service centers and at customs offices around the country, the Information-Analytical Bulletin of the Cabinet of Ministers of Ukraine informs.
Experts say the round-the-clock monitoring service will promptly respond to emergencies. For example, if the number of visitors jumps, additional staff will be called in to prevent long queues from forming. Additional measures could include extending offices hours and better controlling throughput.
Innovations ensure that officials across Ukraine and at all Ministry of Revenue offices adhere to the same standards of service quality. This has already allowed the Ministry of Revenue and Duties to successfully take over administration of the single social contribution. Work with taxpayers was controlled and systemic.
Ministry experts will analyze databases at the Monitoring Center with the help of specialized computer programs to detect black market players and large-scale tax evasion schemes.
A specially developed search engine finds questionable entities and marks them as "risk" taxpayers. The list of suspects includes about 1% of all registered taxpayers in Ukraine.
High-risk businesses undergo an additional processing by specialists of the Ministry of Revenue. Auditors take over, and in the case of a criminal offense – even criminal investigators.
"The system of risk identification is fully automated and eliminates the human factor, thus any chance of corruption. Our goal is to identify the subjects of the informal economy and further work with them, without interfering with the legally operating business," Oleksandr Klimenko, Minister of Revenue and Duties of Ukraine, said.